What action can members take if they are still dissatisfied?

Internal Disputes Resolution Procedure (IDRP)

If you are in any doubt about your benefit entitlement, or have a problem or question about your LGPS membership or benefits please contact the Pensions Fund.  We will seek to clarify or put right any misunderstanding or inaccuracies as quickly and efficiently as possible.

If you are still dissatisfied with any decision made in relation to the Scheme you have the right to have your complaint reviewed under the Internal Disputes Resolution Procedure (IDRP) and there are also other regulatory bodies that may be able to assist you.  The various procedures and bodies are detailed in this section.

Stage 1

An initial application to a “Specified Person” appointed by your employer who has not been involved in the subject matter under dispute.  This application must be made within six months of the date the issue under disagreement came to light.  Specified Persons must act with fairness and have experience of pension issues.  The Specified Persons owe a duty of care to the person or bodies affected by their decision.

Please contact your employer in the first instance for details of their Specified Person.

Stage 2

If the Scheme member is not satisfied with the Specified Person’s decision the matter can, within 6 months of the Specified Person’s decision, be referred to the Administering Authority for further consideration.

For more information please view the full Members Guide to the Internal Dispute Resolution Procedure (PDF 243KB)

Internal Dispute Resolution Procedure – Application Form (PDF 139KB)