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Contact us

If you need to contact us you can do so by using email, online form(s), telephone, or by writing to us.

The Fund aims to provide an initial response to all queries within 10 working days.

Look online, first

Our website contains a large amount of useful information for members and can often provide answers faster than waiting for a formal reply.

Here are some links to areas of the website that may provide the answer to your query:

Online form

We have various online forms which, if you have a specific query, will direct them to the right team or person quicker than emailing or calling us. Please click here for our online forms.

Email

You can email us at pensions@cheshirewestandchester.gov.uk – please ensure you include your person reference or national insurance number along with your date of birth in your correspondence.

If the Cheshire Pension Fund (the Fund) needs to send you an email, that contains personal or sensitive data, it is our policy to send it via Egress Switch.

Egress Switch is easy to set up and free to use. When you register with Egress to access the emails sent by the Fund you become a ‘free user’. Being a free user allows you to use Egress secure email for your own personal use (should you choose to), i.e., to create, send or receive emails not related to communication with the Fund. Where Egress state they may use your personal data for other purposes, the data they would use is purely the registration information, and we are satisfied that use by Egress of the information you provide is proportionate to the benefit of your personal data being encrypted in communications with the Fund.

If you choose to use the services of Egress outside of the communication with the Fund, you will be subject to the privacy notice and terms and conditions of Egress.

Accessing older emails

Once encrypted emails are 90 days old, an alternative method is needed to access the content.

  • save the attachment from the email you received to your computer
  • sign in on the Egress website
  • choose the option to upload a .switch file
  • locate the attachment you saved to your computer and open it
  • your encrypted email will be displayed

Egress Switch App on smart phones

You can download Egress Switch via an app for the majority of smart phones. Once you have registered, the app will ask for your permission to access your contacts and photographs on your phone. You can choose to accept or reject this request.

Need help using Egress?

Employer enquiries

If you are a prospective employer looking to join the Fund, or an existing employer with a change of circumstance, please use:

General enquiries – for instance early or ill health retirement estimates, can be made via:

Monthly Interfacing enquiries

If your query relates to Monthly Interfacing please use:

Finance Team

If you need to contact the team about contribution payments or any other finance related issue, please use:

Investment enquiries

Please use this email address if you have an enquiry about any investment related aspects of the fund, (we will not respond to generic member enquiries through this route):

Contact the Local Pension Board

If you have a specific query for the Local Pension Board please submit via this link https://www.cheshirepensionfund.org/members/resources/forms/contact-the-pension-board/

Telephone

If you cannot find what you are looking for on our website, you can phone us on 01244 976000.

Please ensure you have your person reference or national insurance number to hand as we will need this to verify your identity, along with your date of birth and address.

Our telephone lines are open Monday to Friday (excluding bank holidays) between 9:30 to 11:30am, and 2:30 to 4:30pm.