Contact us

If you need to contact us you can do so by using email, online form(s), telephone, or by writing to us.

The Fund aims to provide an initial response to all queries within 10 working days.

Look online, first

Our website contains a large amount of useful information for members and can often provide answers faster than waiting for a formal reply.

Here are some links to areas of the website that may provide the answer to your query:

• If you are a current member
• If you are no longer paying in
• If you are a pensioner

Online form

We have various online forms which, if you have a specific query, will direct them to the right team or person quicker than emailing or calling us. Please click here for our online forms.

Email

You can email us at pensions@cheshirewestandchester.gov.uk – please ensure you include your person reference or national insurance number along with your date of birth in your correspondence.

Employer enquiries

If you are a prospective employer looking to join the Fund, or an existing employer with a change of circumstance, please use:

• Pensionsemployer@cheshirewestandchester.gov.uk.

General enquiries – for instance early or ill health retirement estimates, can be made via:

• pensions@cheshirewestandchester.gov.uk

Monthly Interfacing enquiries

If your query relates to Monthly Interfacing please use:

• cheshirepfinbox@cheshirewestandchester.gov.uk

Finance Team

If you need to contact the team about contribution payments or any other finance related issue, please use:

• Pensionsfinance@cheshirewestandchester.gov.uk

Investment enquiries

Please use this email address if you have an enquiry about any investment related aspects of the fund, (we will not respond to generic member enquiries through this route):

• Pensioninvestments@cheshirewestandchester.gov.uk

Contact the Local Pension Board

If you have a specific query for the Local Pension Board please submit via this link https://www.cheshirepensionfund.org/members/resources/forms/contact-the-pension-board/

Telephone

If you cannot find what you are looking for on our website, you can phone us on 01244 976000.

Please ensure you have your person reference or national insurance number to hand as we will need this to verify your identity, along with your date of birth and address.

Our telephone lines are open Monday to Friday (excluding bank holidays) between 9:30 to 11:30am, and 2:30 to 4:30pm.