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Member Portal – My Cheshire Pension

The Cheshire Pension Fund (the Fund) is pleased to announce the launch of our brand-new pension portal, My Cheshire Pension. The portal will make your LGPS pension more accessible and provide you with your details, whenever you want.

The portal will allow you to:

  • View and update your personal details.
  • View and update your address.
  • View your service history.
  • Update your Death Grant Nomination (DGN).
  • Message the fund securely.
  • Find more information about your pension.
  • Plan for your future.
  • View your Annual Benefit Statement (coming 2024).*
  • Use a modeller to work out what you want to retire on, or what your retirement income might look like.
  • View and download correspondence with the Fund.
  • Get retirement estimates online.

*You can read more about how to get 2024 your Annual Benefit Statement here

The portal is accessible 24/7, 365 days a year and is fully secure, giving you peace of mind over your personal information.

You can register for the portal in a few simple steps and all you need to register are:

  • Your National Insurance number (NI, or NINO).
  • Your date of birth.
  • A personal mobile number.
  • A personal email address.

So why not register today and get closer to your second biggest benefit after pay, which will pay for your life in retirement – your LGPS Pension.

www.mycheshirepension.org

Quick Guides

How to register

Helpful Videos

FAQs:

How do I register?

Your will need the following details to register:

  • Your National Insurance number (NI, or NINO).
  • Your date of birth.
  • A personal mobile number.
  • A personal email address.

Once you have these to hand, visit the portal site at – www.mycheshirepension.org

You will see two options, one in the upper right-hand side for logging in, and one on the bottom left ‘click here to register’.

Please click on the link in the bottom left and you’ll be taken to a screen which asks you to accept the terms and conditions of use, as well as the cookies, which are necessary to ensure the user experience is as smooth as possible.

Once you have agreed to those two conditions, you’ll be taken to a personal details page asking for:

  • Surname
  • Date of Birth
  • Mobile number
  • National Insurance number
  • Preferred method of contact

You’ll then be moved to a page which asks you:

  • To set a security question
  • Set an answer to the question
  • Provide and confirm an email address (we recommend using a personal one, should you ever change jobs and need to reset it, this is the best way)
  • To set a password and then reconfirm the password.
  • (the password CANNOT use any special characters such as: !)@*(£;

Once you have done this – you have created your account!

You will need to use your email address to log in, as well as your password.

We are using ‘two factor authentication’ also known as ‘2FA’ – so every time you log in you will receive a text message with a code that will need to be entered, to allow you into the portal. So keep your mobile phone handy!

Please note that there is a maximum attempt at logging in of three failed times, before the Fund will have to reset your password. We recommend resetting your password if you fail on the second attempt, which will save you time.

What do I do if I have forgotten my password?

You have a maximum attempt at logging in of three times, before your account is locked and the Fund will have to reset your password. This will mean you have to contact us.

We recommend that if you have forgotten your password or have two failed attempts, that you reset your password online before your account is locked.

This is very similar to online banking, utilities, or other secure portals where there are a maximum number of attempts to log in.

 

What can I do online?

Once you have created your account, you can log in and begin your online pensions journey.

Firstly, we recommend that you ensure you personal details are correct – your name, your salutation (Miss, Mr, Mrs, Ms etc.), your address, your contact details.

We then recommend that you ensure your Death Grant Nomination is correct, you can have as many nominees as you like – as long as the total is 100% exactly. If you don’t have any nominees, we recommend that you enter them online.

You can then check your service history.

The portal is brand new, and we will be developing functionality in the near future so please keep checking the portal for new additions.

We will be adding your Annual Benefit Statement online in 2024.

Now that I’m online – what else should I do?

You can have a further look through our website, which is full of helpful information to make the right decisions about your future.

Have you ever thought about how you can enhance your Pension? You can do several things to increase your pension including Additional Voluntary Contributions (AVCs), or Additional Payment Contributions (APCs)

You can also find details about your Annual Benefit Statement (ABS), and why it is the most important annual document you receive from us. What it means, what you need to pay attention to, and what you should do with it.

Are you thinking about retirement? You can also find information about this, what you need to do, to think about, and how to start the process.